Shipping policy

We guarantee shipping and delivery worldwide. Please check with us for destination country delivery. This policy explains how shipping works, what it costs, and how long it takes.

Free International Shipping

We offer free shipping on all orders, worldwide — no minimum order value required. The price you see at checkout is the price you pay. There are no separate shipping fees added at checkout..

Delivery Times

Orders are delivered within 7–10 business days, depending on the destination country. Estimated delivery windows by region:

Delivery times are estimates starting from the date of shipment, not the order date, and exclude our order processing time (typically [1–3 business days]). Delays caused by customs, weather, or carrier disruptions are outside our control.

Carriers & Tracking

All orders are shipped with full tracking via one of the following major carriers:

The carrier used depends on your destination and what offers the most reliable service to your region. Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package in real time.

Order Processing

Orders are processed within [1–3 business days] of purchase, Monday–Friday, excluding public holidays. You'll receive a shipping confirmation email as soon as your order leaves our warehouse.

Undeliverable or Delayed Packages

If a package is delayed, held in customs, or marked as undeliverable, please contact us at fauxswissHQ@gmail.com with your order number and we'll help track it down or arrange a resolution.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we can only make changes before the order ships.

Contact Us

Questions about your shipment? Reach out anytime at fauxswisshq@gmail.com or +852 5217 9149